General Terms for the on-line sale of tickets – Individual

ARTICLE 1.SCOPE

These general terms and conditions of sale (hereafter the “General Terms of Sale”) shall apply without any restriction or reservation to all sales of tickets for shows/concerts/events, sports events (hereafter the “Tickets”) concluded between you, in your capacity as an individual,  and A Vos Billets through the website www.avosbillets.com (hereafter the “Website”).

The Tickets offered for sale through the Website are strictly intended for your personal and private use and the number of Tickets you may buy for each Order and for each event is limited to the number indicated below (Article – Orders).

By following through and validating your order on the Website, you acknowledge and consequently declare that you are an individual and that the Tickets you have bought, limited to the number specified herein, are exclusively intended for your personal and private use.

If you are not an individual, or if the use you intend to make of them is not strictly personal or private, or otherwise if you wish to order a number of Tickets higher than the maximum number authorised on the Website, we invite you to contact our “Collectivité” service at (+33) (0)1.48.24.13.17 or send an e mail to the following address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it to place your order.
 

A Vos Billets acts as an intermediary, generally in its own name and on behalf of the organisers of shows/concerts/sports events (hereafter the “Event”). Consequently the General Terms of Sale only apply to the sale of Tickets and not to the Event itself. Some Events may also be subject to conditions or internal rules that are specific to the organiser or the website concerned which are available on such website and/or from such organiser.

These General Terms of Sale are accessible at all times on the Website and shall prevail over any other version or contradictory document, if any. The Tickets presented on the Website are proposed for sale for the following territories: E.E.C.

The General Terms of Sale are systematically brought to your attention when you place your order. Consequently, you declare that you have read and you accept these General Terms of Sale before placing your order. The validation of your order constitutes your full and unconditional acceptance of the A Vos Billets General Terms of Sale and Privacy Notice.

ARTICLE 2.ORDERS

Creation of your account

When you first place an order, you will be provided with an ID code (your email address) and a password.
You will receive your ID code and password together with the email confirming your purchase.
Your ID code and password will avoid you having to fill in your contact details (name, address, etc.) in a form again for your subsequent orders.

Ticket ordering

Unless otherwise indicated, the combined total number of Tickets reserved by one person may not exceed 4 Tickets per order and per show or, if you were to place several successive orders, they may not exceed a combined total number of 4 Tickets per person and per show.

For any order for a higher number of Tickets, please contact our “Collectivités” service by telephone at (+33) (0)1.48.24.13.17 or send an e mail to the following address: collectivité This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Reservations

All your reservations are made in real time on ticketing servers with allocation of our best available seats.

In this context, our server informs you in real time of the Tickets availability when you place your order depending on the category of seats chosen by you. If one of the categories of seats requested is not available, our server automatically proposes the best remaining seats in other categories.

The heading “Your reservation” allows you to check that the seats you have been allocated actually correspond to the seats you applied for. If the number of seats desired is higher than the remaining number of seats in the category you chose, you may, taking into account above all the number of seats requested, be allocated seats scattered around the desired category and other categories, or the seats allocated may not be next to each other. If these seats are not suitable, you can cancel them under the heading “Your cart” by clicking on the corresponding “Remove” button.

Any order placed implies your acceptance of the prices and the description of the Tickets available for sale.

Order confirmation

The order for Tickets is finally confirmed and binding on A Vos Billets only after A Vos Billets has sent a confirmation of its acceptance of your order by e-mail. We therefore invite you to check your mailbox regularly.

In all cases the on-line provision of a credit card number and the order’s final validation will constitute proof of the whole order in accordance with the provisions of the French law of March 13, 2000 and will cause the sums incurred for the order to become due and payable.

The validation of the order constitutes your signature and express acceptance of all the operations carried out on the Website.

However, if your card has been used fraudulently by a third party, you are invited as soon as you discover this use to contact the A Vos Billets Customer Service by calling the following telephone number: (+33)(0)1.48.24.13.17.

The electronic registers kept in the A Vos Billets computer systems in reasonable conditions of security will be deemed proof of the communications, orders and payments made between you and A Vos Billets.

When you click on the button “Validate” after the order process, you are declaring that you accept the order and all the General Terms of Sale and Privacy Notice fully and unconditionally. The data recorded by A Vos Billets are valid and binding and constitute proof of all the transactions entered into.

Order tracking and customer service

You can reach our Customer Service from Mondays to Fridays by email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

You can also contact the Customer Service by letter at the following address:

Service Clientèle / Customer Service
A Vos Billets
33 rue d’Hauteville - 75010 Paris (France)

ARTICLE 3.PRICES

The prices of the Tickets are given in euros all taxes included. The prices  include the booking fee but exclude any administration and shipping expenses as provided under Article 5 below.

For some Events, at the organisers’ request, you will receive coupons instead of Tickets. In this case, the Tickets are to be withdrawn in exchange for the coupons at the theatre hall’s entrance 30 minutes before the show starts.

All orders are payable in euros only. No Ticket can be reimbursed, even in a case of loss or theft, or be taken back or exchanged, unless the Event is cancelled and following a decision by the organiser to reimburse the Tickets. In addition, no Ticket may be resold at a price that is higher than the value indicated on such Ticket.

A Vos Billets reserves the right to modify its prices at any time; it being understood that the Tickets will be invoiced on the basis of the rates in force at the time the orders are recorded.

The Tickets remain the property of the organiser of the Event until the full and final collection of the price by A Vos Billets.

PAYMENT CONDITIONS

Payment can only be made by credit card. By paying by credit card, the Tickets are booked on line immediately, firmly and definitively. We only accept credit cards from the Carte Bleue / Visa networks.

Compulsory method of payment: A single method of payment is authorised for each order. If one of the Events contained in your cart is subject to a compulsory method of payment, it determines the method of payment for the entire cart. You are then informed of this arrangement. If several Events are subject to compulsory methods of payment which are incompatible, you are able to split your order into several orders.

ARTICLE4 .SECURITY OF PAYMENTS

A Vos Billets implements all necessary means to ensure the confidentiality and security of the data transmitted to the Website. In this respect, the Website uses a secured payment system (SSL - Secure Socket Layer type). 

 ARTICLE 5.OBTAINING YOUR TICKETS

ou can choose to have your Tickets delivered either to your home or any other place or address. A Vos Billets undertakes to deliver Tickets ordered within 60 days following the order confirmation. The delivery method of the Tickets depends on the payment method you choose and on the amount of time left between the date of the reservation and the actual date of the Event. Depending on the date of reservation compared to the date of the Event, the Tickets:

Will be delivered by post, at the pricing conditions described below (in addition to the price of the overall order):
To send Tickets to an address located in France:

 To send Tickets to an address located outside France: Fedex 35 euros

Or they will have to be withdrawn at the place of the Event
By arriving one hour before the Event starts, providing your reservation number, an official ID document and the credit card you used to purchase your order, provided such option is made available at the place of the Event. Any Ticket which has not been withdrawn at the ticketing office of the place of the Event before the performance has taken place will not be reimbursed and no  complaint will be accepted thereof. 

Or they will be electronic Tickets which you will have to print yourself (only for some Events)
The Tickets will be valid only if they are printed on white A4 paper, blank recto and verso, without any modification of the size of the printing, in portrait format (vertical) with an inkjet or laser printer. No other medium (electronic, PC screen, laptop screen, etc.) will be accepted. The Tickets will have to be of good printed quality. Partially printed, soiled, damaged or illegible Tickets will not be accepted and will therefore be deemed invalid.

Attention: A Vos Billets disclaims all liability for anomalies occurring during the printing of the electronic Tickets. Tickets may not be exchanged or reimbursed. They are personal and non-transferable. At the time of the controls when you enter the place of the Event, an official and currently valid ID document with a photograph may be requested to identify the purchaser of the Tickets (passport, driving licence, identity card or residence permit). The Tickets are valid only for the place, performance, date and time specified on the Tickets. You are invited to keep your Ticket for the entire duration of your presence at the place of the Event.

A Vos Billets recommends that you take your seat at least 30 minutes before the Event starts. Access to the site and/or to the numbered seats is not guaranteed after the starting time of the Event and does not give any entitlement to reimbursement.

If the Event is cancelled or postponed, the reimbursement of the Ticket will be subject to the terms and conditions of the Event’s organiser. In general, Events take place under the organiser’s sole responsibility. A Vos Billets may not be held liable for any incident relating to an Event.

It is recalled that the photographing, filming or recording of the Event is prohibited.
 

ARTICLE 6.CANCELLATION AND REIMBURSEMENT

In accordance with Article L 121-20-4 of the French Consumer Code, there is no right of retraction with respect to the sale of Tickets.

No Ticket may be reimbursed, even in a case of loss or theft, or be taken back or exchanged, unless the Event is cancelled and following a decision by the organiser to reimburse the Tickets. A Ticket may also not be resold. No duplicate of a Ticket may be issued, including in a case of loss or theft.

Events take place under the sole responsibility of the organiser. A Vos Billets may not in any circumstances be held liable of the Event’s cancellation. If the Event is cancelled, only the price of the Ticket will be reimbursed. If the Event is postponed, any reimbursement of the Ticket will be subject to the terms and conditions of the organiser of the Event.

In all cases (cancellation or postponement) no additional expenses of any kind whatsoever will be reimbursed or indemnified. As you have placed an order and concluded a contract with A Vos Billets for the purchase of Tickets, you are the only person who is entitled to submit a claim for the reimbursement of the Tickets.

A Vos Billets recommends that you check 24 hours before the Event that it is still scheduled to be held without any modification by telephone enquiry at the following number (+33) 1.48.24.13.17 (price of a local call or of a communication from your country to France).

Without prejudice to other rights and recourse, A Vos Billets reserves the right to cancel your order at any time and/or to close down your account if you fail to comply with your obligations and commitments under these General Terms of Sale: this includes, for example, any order or attempted order not in conformity with Article 2 of these General Terms of Sale, or otherwise if you are not in actual fact an individual, or the use you wish to make of the Tickets is not strictly personal or private. In this case, the amount of your order will be refunded to you within 60 days and you will not be able to claim any other compensation from A Vos Billets.

ARTICLE 7.LIABILITY

In accordance with Article L 121-20-3 of the French Consumer Code, A Vos Billets is liable towards you for the proper performance of the obligations resulting from the contract concluded with you online.

Each Event organiser determines the rules specific to the organisation of its Event, such rules being applicable to you in full. These rules may be provided to you by the organisers, if relevant.

In all cases, A Vos Billets shall not be held liable if the non-performance of its obligations is attributable to an unforeseeable and insurmountable fact of a third party to the contract or to a force majeure event, as defined by the French case law.

Similarly, A Vos Billets shall not be held liable for all the inconveniences or damage inherent in the use of the Internet network, particularly an interruption of the service, an outside intrusion or the presence of computer viruses.

The liability of either of the parties may not be sought if the performance of the contract is delayed or prevented because of a force majeure event or an act of God, due to the other party or a third party or external causes such as social unrest, intervention of the civil or military authorities, natural disasters, water damage, interruption of the telecommunications network or the electricity network.

ARTICLE 8.PERSONAL DATA

Information and data concerning you are necessary for A Vos Billets to manage orders. A Vos Billets will only send your personal data to a third party:

- when you have given us your prior consent to the sharing of this information (for example for a special promotional event);
- when we must share this information with the organisers/promoters for which A Vos Billets acts, or otherwise our distributors, providers and particularly our technical providers in order to be able to provide you with the service that you have requested (for example sending the tickets by the postal services);
- when we receive a request from a judicial authority or any administrative authority empowered by law requesting the production of this information in accordance with the applicable laws.

Your personal data are stored in two separate databases:

- A Vos Billets keeps the data in your personal account: these data are used to successfully complete your order. In addition, once these data are recorded, you can carry out your future transactions more quickly.
- The data are also stored by Rodrigue SA, our central Ticket booking server. They enable us to send your Tickets to you and possibly contact you, as far as reasonably possible, if the Event is cancelled or there is a modification of the date, time or place of the Event for which you have booked seats.

You are informed that the electronic processing of your personal data has been declared to the CNIL under the number 1314279. In accordance with the Data Privacy law of January 6, 1978, as amended by the law of August 6, 2004, you have a right of access, rectification, and opposition with respect to the information concerning you which may be exercised with the A Vos Billets Customer Service at the following email address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or at the following postal address: Service Clientèle, A Vos Billets, 33 rue d’Hauteville - 75010 Paris. We invite you to refer to our Privacy Notice.
 

ARTICLE 9.INTELLECTUAL PROPERTY

A Vos Billets is the owner of the domain names www.avosbillets.com, www.avosbillets.fr, www.avosbillets.org, www.avosbillets.net and www.avosbillets.info. The Website is protected by the Intellectual Property Code.

The Website as a whole and each of its components (such as texts, architecture, software, animations, images, photos, illustrations, diagrams, logos, sounds and music) are the exclusive property of A Vos Billets, which alone has authority to use the related intellectual property rights.

Consequently, your use of all or part of the Website, particularly by mean of downloading, reproducing, transmitting, representing or broadcasting any part thereof, for purposes other than for your personal and private use in pursuit of a non-commercial aim is strictly prohibited. Your breach of these provisions makes you liable for the sanctions set out in both the Intellectual Property and Criminal Codes, with respect particularly to copyright infringement and infringement of trademark law, and the Civil Code, with respect to civil liability.

The trademarks and domain names published on the Website are the exclusive property of A Vos Billets. Any reproduction or use of these trademarks or domain names, in any manner and in any respect whatsoever, is prohibited.

Hyperlinks to the Website can be created only with the prior written authorisation of A Vos Billets, which may revoke such authorisation at any time.

Websites which have a hypertext link to the Website may not be under the control of A Vos Billets, which consequently disclaims all liability (particularly editorial) in connection with access to these sites and their content.

A Vos Billets may freely modify the content of the Website at any time and without prior notice.
 

ARTICLE 10.GOVERNING LAW AND DISPUTES

These General Terms of Sale are governed by French law. Any dispute in connection with the existence, validity, interpretation and/or performance of the General Terms of Sale which are not resolved on an amicable basis shall be submitted to the jurisdiction of the competent Paris courts.